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Sunday, 19 June 2011 22:04

Exchange between CO-HABITER and the Staff managers of Swiss Federal Railways

On Thursday, June 16th, 2011 the team of CO-HABITER holds in Brig, an open discussion and exchange of experiences with about thirty heads of staff of the SBB CFF FFS.

 

The approach js in line with the wish of both parties to work together and maintain the quality of the relations between the SBB CFF FFS company and its multicultural customers.

 

The session which lasted for almost two hours focused on two points :

- Concrete cases of unequal treatment of immigrant clients, especially Black, comparable to a discriminatory practice.

- Non- courteous behavior which sometimes goes towards violence from some immigrant clients towards the crew of the train.

 

From this very rich exchange which took place in a very relaxed atmosphere, some excellent ideas on transfer have been suggested to both associates and clients by the participants.

 

The SBB CFF FFS in partnership with CO-HABITER is planning to work to this effect soon.

 

CO-HABITER openly thanks the Head of the West region who allows this meeting to take place.

 

 

© COH/BRIG-June 6, 2011

 


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